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What do Performance Clothing do with your
personal information?
Performance-clothing.com takes the privacy of its customers very
seriously. Any information collected by Performance Clothing will
be treated in the strictest of confidence.
Performance Clothing may also use the information to process any
transactions you undertake with us and for internal administration
and analysis.
Will Performance Clothing disclose my
information to third parties?
Performance Clothing may disclose your information to third parties
only for the purpose of completing your transaction with us, providing
the above services or for administration purposes. For these purposes,
we may send your information internationally, including to countries
outside the EEA. Other countries offer differing levels of protection
of personal information, not all of which may be as high as the
UK.
Are Performance Clothing committed to
protecting my personal information?
Performance Clothing do not sell, rent or trade your personal
information to third parties for marketing purposes without your
express consent. In the UK Performance Clothing operate and are
registered in accordance with applicable data protection legislation.
This is considered stringent legislation and we are proud to comply.
How secure is the information I submit?
Performance Clothing never underestimate the importance of security.
Performance Clothings security systems take the worrying from ordering
over the Internet. Secure Socket Layer (SSL) security is used for
entering your credit card number. An SSL certificate on our payment
provider's server indicates you are dealing with a registered and
secure company. If you look at the properties of the actual frame
containing the checkout then you will be able to see that it uses
the hyper text transfer protocol - secure (https) protocol, indicating
SSL security.
The padlock symbol at the bottom of your browser will indicate
that you are in a secure area of the site and you can be confident
your details will stay safe and personal. Only when you see the
padlock symbol should you divulge your personal and card details.
How long will the order take to be delivered?
Orders will be processed and where possible shipped from the UK
within two working days of receipt. Please allow a maximum of 28
days for delivery.
Any dates quoted for delivery of the goods are approximate only.
Where a delivery date is stated, even in writing, Performance Clothing
will use its best endeavours to meet the date, but shall not be
liable for any delay in delivery. Performance Clothing are not liable
for duty or seizure costs incurred during international delivery.
A signature may be required upon delivery. Failure to accept delivery
of any or all of the goods will entitle Performance Clothing to
charge in full for the goods and after a further 28 days charge
storage where applicable and insurance on the value of the goods.
No liability for loss or damage to Goods so held will be accepted.
Damages to or loss of the goods are not the responsibility Performance
Clothing . Performance Clothing are not responsible for return delivery
charges.
How are the products packaged and delivered?
Unless otherwise agreed in writing, the customer will be All items
ordered will be packaged securely for their transit journey. Postage
and packing details are calculated based on weight of the total
package, ultimate destination and allowing for any special packaging
requirements. Delivery is normally by registered delivery. Unless
otherwise agreed in writing, the customer will be expected to take
delivery of the goods when the goods are ready, provided that this
is not prior to payment being received in full.
Can I track my order?
Performance Clothing will contact the customer by e-mail when the
customer’s order is dispatched confirming the expected delivery
time. Where possible this notification will accompany a carrier’s
tracking number. If your goods do not arrive within the expected
time please contact us and your order will be tracked with the carrier.
What happens if not all the products I
order are in stock?
Performance Clothing will endeavour to keep all products in stock
at all times, however occasionally unforeseen customer demand absorbs
all available stocks. Performance Clothing make every effort to
remove any out of stock items from the web store.
Performance Clothing only charges for orders or parts thereof which
can be fulfilled from stock, so in this instance the customers credit
cards will not be debited any amounts for out of stock product.
Any out of stock items will be shipped when available, with no additional
shipping charges.
Do Performance Clothing have a Returns
and Exchange Policy?
Performance Clothing hopes that all customers will be happy with
the quality of product available from this Internet store. Every
effort is made and no attention to detail spared to ensure goods
are sourced from only the highest quality manufacturers Performance
Clothing aim to satisfy all our customers and should the customer
require a full refund or exchange can be offered on any item returned
in original packaging and saleable condition within 14 days of purchase.
To speed delivery of the official merchandise to the customer Performance
Clothing occasionally use appointed agents in some areas of the
world. In this instance goods should be returned to the appointed
agent who is clearly indicated on the customer’s invoice.
The return details on your invoice should be contacted prior to
sending any items back in order to arrange a refund or exchange
number. This will ensure that when the parcel is returned we have
details of the refund or exchange and can arrange a credit to your
credit or debit card.
The customer is responsible for payment of shipping costs and any
import duties liable on returns or exchanges. Products returned
without an authorisation code or sent to Performance Clothing COD
will not be accepted at our warehouse and will be returned back
to you. Please ensure you have enclosed full details on your query,
quoting the authorisation returns code. On the return of any Goods
by the customer to Performance Clothing we reserve the right to
levy a handling charge of up to 20% on the price of the Goods supplied
to the customer.
How can I pay?
Performance Clothing accepts payment by; MasterCard , Visa, Switch
and American Express.
Please be assured that your credit card transaction is protected
and secure. The Internet is a safe environment in which to shop
and Performance Clothing further ensures this through the 40 bit
encryption of all information received into a secure code with 1,099,511,627,776
combinations!
Each purchase is conducted in a single currency, being pounds sterling.
The actual cost to the customer, if you pay in a different currency,
will vary according to the exchange rate applied by the issuer of
your credit or debit card on the date of billing. Performance Clothing
cannot take responsibility for any discrepancy.
Ownership of the goods shall not pass to the customer until Performance
Clothing has received payment in full of the price of the goods
and any other charges due. All prices shown include local UK sales
tax (VAT).
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